Email: paulo@paulogpd.com.br | Phone: +55 51 99958-7120 (WhatsApp) | LinkedIn | GitHub
Professional Summary
Technical Writing Specialist with extensive experience in global environments, leading strategy, creation, and optimization of technical documentation and internal communication for technical audiences. Proven expertise in producing user-centered documentation, playbooks, newsletters, and educational content, supporting rapid platform development and driving engagement through creative and strategic initiatives. Fluent in English with advanced experience collaborating with multidisciplinary and multicultural teams.
Skills and Tools
- Technical Documentation: Development of technical documents, playbooks, user guides, and educational materials for technical teams and internal communities, using content design and UX Writing best practices.
- Internal Communication: Creation and delivery of internal newsletters, documentation updates, and user journey materials via Microsoft Teams, Confluence, Notion, and GitBook.
- Brand Book & Tone of Voice: Definition and standardization of documentation tone and voice, collaborating with design teams to ensure alignment with visual identity.
- Content Strategy: Architecture of systematic documentation and onboarding programs, supporting learning journeys and knowledge sharing across global and remote teams.
- Engagement & Community: Promotion of engagement initiatives for internal communities, contributing to Champions programs, internal events, and automated onboarding workflows.
- Analysis & Feedback: Application of qualitative and quantitative feedback methods, including CSAT and support ticket metrics, for continuous documentation improvement and user satisfaction.
- Agile Methodologies: Active participation in Scrum and Kanban processes, integrating documentation into CI/CD pipelines and agile development cycles.
- Tools: Microsoft Teams, Confluence, Notion, GitBook, Docusaurus, Markdown, MS Office Suite, Jira, SharePoint, Bitbucket, GitHub.
Professional Experience
Senior Technical Writer/Developer Experience
ABC Fitness | Remote | Since Jan 26
- API documentation using Swagger, OpenAPI specs and Gravitee.
- Developer Portal documentation (MKDocs) for the Glofox project/squad.
Senior Technical Writer
Write Choice | Remote | Sep 2025 - Dec 25
- Authored technical documentation and developer guides, consistently meeting project deadlines while maintaining quality standards.
- Established quality assurance processes for technical content validation and accuracy verification.
- Facilitated cross-team collaboration through clear documentation and knowledge transfer initiatives.
- Optimized documentation workflows through implementation of industry-standard tools and collaborative practices.
- Supported team development through mentorship on documentation best practices and professional standards.
- Contributed to professional development initiatives through technical workshops on documentation methodology.
Technical Writing Specialist
senhasegura | Remote | Jun 2023 – Aug 25
- Led strategy and architecture of documentation for PAM and DevOps products, producing guides, playbooks, and educational materials focused on technical users.
- Implemented docs-as-code workflows in GitBook and Docusaurus, supporting global and cross-functional teams.
- Delivered internal communications via newsletters, onboarding guides, and event-oriented content, contributing to user community engagement and growth.
- Collaborated with design and product teams to standardize tone of voice, visual identity, and internal documentation standards.
- Applied CSAT analysis and feedback data for continuous content improvements, reducing support tickets by 35%.
Technical Writer
Azion | Remote | Jul 2022 – May 2023
- Structured and implemented documentation for Edge Computing and Serverless platforms, aligning with global content strategy and agile practices.
- Produced multilingual technical content, playbooks, and onboarding materials, supporting user journeys and internal knowledge management.
- Developed UX Writing frameworks, standardizing documentation language and collaborating with design for consistency in tone and visual style.
- Reduced support tickets by 30% through optimized documentation and targeted communication initiatives.
Freelance Translator
Remote | Sep 2011 – Jul 2022
- Delivered technical and educational content for clients including FC Barcelona University, Kensington, and Amazon Games, using advanced translation tools (CAT) and collaborating with global teams.
Education
- Bachelor's Degree in English, UFRGS (2016)
- Fundamentals of Statistics, R Software and Machine Learning, USP
Projects
- docs-cli-toolkit: AI-powered tools to analyze technical documentation quality and coverage.
- Verbalize: Markdown text editor that assists with writing, allows rule customization, generates quality reports, and exports documentation in Markdown.
- text-tools: Translation tools and analysis generation for technical documents.
Languages
- English: Advanced/Fluent
- Portuguese: Native